Can an organisation based in a non-EU country submit an application?
Can an organisation based in a non-EU country submit an application?
Can an organisation based in a non-EU country submit an application?
Organisations from the UK may be part of consortia that apply but only EU Member States can benefit from the funding. The lead applicant must be based in an EU Member State. Successful applications will focus on scaling social service innovations within or across E.U Member States.
Organisations from the UK may be part of consortia that apply but only EU Member States can benefit from the funding. The lead applicant must be based in an EU Member State. Successful applications will focus on scaling social service innovations within or across E.U Member States.
Organisations from the UK may be part of consortia that apply but only EU Member States can benefit from the funding. The lead applicant must be based in an EU Member State. Successful applications will focus on scaling social service innovations within or across E.U Member States.
A new initiative designed to have significant impact on some of Europe’s most pressing social challenges.
This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 870757.
Feedback and complaints procedure
If you are unhappy with the actions of the European Social Catalyst Fund or any of our operational staff in Genio we welcome feedback both negative and positive. We treat such feedback as a way of improving how we conduct our affairs. We therefore ensure the following:
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It is easy to make a complaint
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We treat all complaints seriously
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We attend to complaints in a responsive and speedy manner
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We will respond with clear explanation of our position or apology where appropriate
You can make a complaint:
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In writing to Genio, 19-21 Westland Square, Pearse Street, Dublin 2.
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By email to info@euscf.eu
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By telephone to our offices on +353 (0)1 7071700
When making a complaint it is helpful if you provide us with as much information as possible to allow us deal with your complaint fully. As we work in collaboration with many partners, we can only deal with complaints which relate directly to the European Social Catalyst Fund. Where a complaint refers to our partners, we will provide you with information on the relevant contact person in those partner agencies.
We have two steps in our complaints process:
Step 1: Having made your complaint as set out above, the first step involves discussing your complaint with the relevant manager in the European Social Catalyst Fund (operated by the Genio team) by telephone. This person’s role is to hear your complaint and resolve any issues or complaints as quickly as possible. Normally this process should be resolved within five working days.
Step 2: If you feel that your complaint has not been resolved satisfactorily you can then refer your complaint to the Deputy Executive Director of Genio, John Healy, who will investigate your complaint fully and endeavour to resolve your complaint. This process should normally be resolved within 10 working days.